Returns & Exchanges
The short version
If you're not happy with your order, write to us at info@oshusstore.com within 30 days of delivery and we'll make it right.
What can be returned
Unused, unburned candles in their original packaging. Soaps and diffusers, sealed and unused.
What can't be returned
Custom orders, gift sets that have been opened, and any candle that has been lit.
Damaged in shipping
Glass occasionally breaks in transit. Send us a photo within 7 days of delivery and we'll replace the item or refund the cost at no charge.
How to start a return
Email us with your order number and the reason for the return. We'll send a prepaid label for damaged items, or a return address for unwanted items (return shipping at customer's cost).
Refunds
Refunds are issued to the original payment method within 5 business days of receiving the returned item.